NewAvailable on Windows now
Fast, secure remote support, effortless for your team and your customers.
Hosted in Switzerland with end to end encryption.
Tell us what is wrong and a technician will answer here. Nothing is installed on your computer unless you allow it.
By starting a chat you agree to Acme IT's terms.How your details are used.
Windows first
One code, one session
Two permissions
Nothing stays behind
Three ways in
LiveDesk brings every support request into one hub.
Customers contact you through your branded support page. Every request becomes a ticket, with remote support one click away.
Read about the inboxOn a call with a customer? Connect in seconds with a one-time support code.
Read about quick supportYour support code
Read this code to the person helping you at Acme IT. They will ask before anything is shown.
415 405 917
Valid for 14:37
Reach your servers and office PCs whenever support is needed, on devices set up for access in advance.
Read about managed devicesHow it works
Straight there
Screen and input go directly between the browser and the PC, end to end encrypted.
When direct fails
The relay is used only when a direct connection cannot be made, and it sees ciphertext.
Through your support page, or by reading you the code on their screen during a call.
The request shows your company name, not LiveDesk.
Your customer decides what to allow.
When the session ends, the tool removes itself automatically.
Quick support
No account, no ticket, no installation. Your customer reads you the code shown on their screen, and you enter it to connect.
The four moments of a call, in order. It plays on its own, and any step can be opened.
Your support code
Read this code to the person helping you at Acme IT. They will ask before anything is shown.
415 405 917
Valid for 14:37
Enter the code they read to you
Nine digits, read out in threes.
Each code is valid for 15 minutes and works for a single session only.
Every level of access requires their approval.
No screen content is shared until your customer approves.
Sharing the screen doesn’t grant control. Each is approved on its own.
A banner stays on screen for the whole session.
One click ends the session. It also ends if the connection drops.
Every approval is decided on your customer's own computer, not on our server. How it is shown afterwards, without a video of anybody's screen, is answered on proving consent without recording the screen.
White label
How can we help?
Tell us what is wrong. A technician answers here.
Your name
What can we help with?
Start chat with Acme ITYour company name, branding and preferred language from the very first click. What a customer sees on it.
Your company and technician names appear on every access request and throughout the session, so customers know they're in trusted hands.
Multilingual support
Messages are translated automatically.
Technicians pick their language in their profile. Customers pick theirs on your support page.
Customers write in French, you read in German, and your replies go back in French. The original is always one click away.
Records
Every session is logged automatically: who requested access, who approved it, when control was granted and when it ended. Records can't be changed or deleted.
Screen and control data is end to end encrypted, and records are stored securely in Switzerland.
Set up your organisation and add your branding in minutes.