Inbox
Customers write on a page with your name on it. Every conversation lands in one inbox, seeing their screen is a click inside it, and what happened stays on the record.
How can we help?
Tell us what is wrong. A technician answers here.
Your name
What can we help with?
Start chat with Acme ITHow it goes
They open your page and type. No install, no account, nothing read out over the phone.
One click, beside the message you are already reading. The request carries your name, not ours.
A small tool downloads and asks on their own computer. Looking is one question, control another.
When the session ends it removes itself. The thread stays, with the session written into it.
See it
Most of support is talking. Some of it needs the screen. They are the same thread in the same console.
The inbox
Every conversation, who owns it, and which customer is in the chat right now.
One thread
Replies, the session and its record, in the same place.
Their screen, beside the thread
A banner they cannot hide stays on their screen for the whole session.
What you get
A slug of your choosing and a customer page branded with your name, in the customer's own language.
A conversation belongs to somebody, and anybody can hand it to anybody. Filed under the client it came from.
Who asked, who allowed, when control was granted and when it ended, written into the thread as it happens.
Turn on chat translation and each side reads the other in their own language. What was actually typed is always one click away.
Set up your organisation, add your branding, and you are ready. There is nothing to pay. Billing does not exist yet.