Quick support
For the customer already talking to you. They run the tool, read you nine digits, and allow the session on their own screen. Nothing is installed and nothing is left behind.
Your support code
Read this code to the person helping you at Acme IT. They will ask before anything is shown.
415 405 917
Valid for 14:37
How it goes
From the Quick support page, or they take it from the foot of your public page. It downloads a small tool in your organisation's name.
The tool shows nine digits in threes, good for fifteen minutes, with your name over them.
You type the code, and a prompt with your technician's name appears on their screen. Nothing is sent until they click Allow.
A banner they cannot hide stays up for the session. Stop ends it, and the tool removes itself.
See it
What the customer sees on the left, what you see on the right, through the four moments of a call.
Your support code
Read this code to the person helping you at Acme IT. They will ask before anything is shown.
415 405 917
Valid for 14:37
Enter the code they read to you
Nine digits, read out in threes.
What you get
It is spent by the session it starts and forgotten when the tool closes. A wrong code says nobody is waiting, and nothing more.
Looking is one permission and control is a second one. Both are granted on their computer, not on our server, together or one after the other.
Who connected, when, and how it ended, in your organisation's activity log and on the Quick support page.
Set up your organisation, add your branding, and you are ready. There is nothing to pay. Billing does not exist yet.